ScribeJuice - Great Customer Support

How many times have you got yourself a fantastic product but sadly, the follow up customer service is sorely lacking.

I dare to wager it might happen to you on quite a few occasions.

Well, at least it did happen to me before.

However I’m glad that this is NOT the case with regards to ScribeJuice.

For me, I got ScribeJuice on the very day ScribeJuice was launched. In terms of development, I have to say that ScribeJuice is still in it’s early stages.

A lot more room for improvement and growth (which makes this software all the more exciting).

But anyway, there were certain bugs which I encountered within the HTML editor that frustrated me a fair bit.

For example, I had problems changing the font and font colors, and I couldn’t open up certain HTML files with scripts.

What I emailed John Tanner, the programmer behind the ScribeJuice software and informed him of the issues, he quickly apologized and within days, he had the fix ready for me!

All this while, he was very patient in his answers to my queries, and his follow ups were quick and top notch!

I gave him a few feedbacks about having more videos and PDF instructional manual, and he was always very obliging.

All in all, I give him two massive thumbs up for his fast, responsive and personalized follow ups.

Yes I have to say that ScribeJuice has its flaws, but in all honesty, no product is ever perfect.

With people like John behind the software, planning for more devilishly powerful enhancements and modifications, I’m genuinely feel that ScribeJuice is a winning product and one that is heaven-sent for copywriters.

It leaves the end users like me a very satisfied customer at the end of the day.

That is also the main reason why I choose to promote this product. It’s not just the product itself, but the people behind it!

For copywriters, this tool is indispensable. Not the most perfect yet at the moment, but still good enough for me and other users.

Seriously, personally I won’t want to sell a software, because I know that customer and technical issues are bound to happen and it can be quite a pain in the ass!

That said, I’ve gotta comment that John is doing a mighty fine job!

Once again - well done John with the wonderful customer support! I’m eagerly awaiting the next development and improvement in ScribeJuice!

[tags]ScribeJuice, ScribeJuice Customer Support, John Tanner, Copywriting, Scribe Juice[/tags]

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